Once we receive your return or the seller
notifies us of receipt of return, as the case may be, a refund is issued to the
original payment method (in case of pre-paid transactions) or to your bank
account (in case of Pay on Delivery orders).
The refund time period for different modes of payments is
FBA orders (After
the return is received by Kikimora)
orders (After seller notifies Kikimora of receipt of return)
Credit Card/ Debit Card
2-4 Business Days
3-5 Business Days
Net Banking Account (Credited to Bank
UPI Linked Bank Account
2-4 business days
Pay on Delivery
NEFT to Bank Account
8-10 business days
If the standard time-frame as mentioned in the above table has
expired and you have still not received the refund, please contact your credit
or debit card issuer or your bank for more information. Refunds will not be
processed in cash. Refunds can be processed via paper cheque only in
customers would need to reach out to our Customer Service team to get refunds
for their purchase. The refund would be made to the original payment
method/instrument used to make the initial purchase.
1. If the payment method, which you used to make the payment
(such as credit/ debit card) at the time of purchase, is no longer valid,
refund will be issued through a demand draft.
2. If we receive a payment failure notice from your bank, refund
will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide
your name and address where you want the demand draft to be sent. After we
receive these details, refund will be initiated.
For Seller-Fulfilled orders:
1. For damaged/ defective items, the seller will issue a refund
if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to
authorise that refund. kikimora.in can assist in facilitating refunds for you
only when the seller notifies us of the receipt of the item. Once the seller
notifies us of the receipt of the return item, the above refund time period
will apply for processing refunds.
Refund for Pay on
For Pay on Delivery orders, refunds will be processed either to
your bank account (via National Electronic Funds Transfer (NEFT).
If you wish to receive the Pay on Delivery order’s refund to
your bank account, you can update the details of the bank account in Your
Account section or from the Returns Centre when you are returning an item.
Note: Refunds cannot be
processed to third-party accounts. The name on your Kikimora account should
match with the name of the bank account holder.
If you plan to present the cheque in person in
any other city, ensure that your beneficiary bank sends the cheque for
In case you plan to drop your cheque in a clearance box, please
note the following:
- If you are dropping the cheque in a clearance box in any of
the above cities, use the box marked Local Cheques.
- If you are dropping the cheque in a clearance box in any other
city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the
cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is
issued, Kikimora will send you an e-mail with the tracking details of the
refund cheque within 4 business days from the date of refund.
Shipping Cost Refunds
For Fulfilled by
Kikimora and Prime Eligible items, return shipping costs of upto Rs. 100 will
be refunded. The cost of gift-wrapping will also be refunded, if any. All such
refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning
large and heavy items, you can contact us for an additional refund. For refund
of such additional charges, proof of payment, like a courier receipt needs to
If you're returning a
Seller-Fulfilled item, you can request the seller to reimburse the return
shipping charges you incurred. In such cases, a seller might ask you to provide
the courier receipt.
seller will not refund the shipping cost incurred in case of remorse returns.
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